This is Who We Are
Our experienced customer care agents are trained to be an extension of your company. Our agents undergo extensive brand and product training to be as knowledgeable as your own staff.
All calls are answered by live agents from domestic call center locations.
In addition to customized reporting, all calls are recorded and available for review upon request.
This is Our Mission
To provide quality customer care services.
To deliver scalable and sustainable solutions that are efficient, responsive and affordable in an increasingly essential customer service industry.
Our Vision
At EXCEED we believe that customer care is a vital and necessary part of doing business in a modern world. Fostering, managing and maintaining relations between a business and its customers is no longer nonessential nor insignificant. We truly believe that relationship can directly influence loyalty and ultimately affect the bottom line.
While this may be true, providing in-house customer care services can seem overwhelming for the average company. The cost and time of hiring and training new employees coupled with new equipment, technology and support can make quality customer care services seem out of the reach of many businesses. That’s where EXCEED Customer Care can help!
EXCEED Customer Care knows the importance of connecting with customers. We understand that our client’s customers are really our customers too. Our goal is to provide the quality services our clients need today and strive to deliver the services they want in the future.
